Poverty may rob people of their dignity and prevent them from having power over their own lives. We exist to help everyone live a life free from poverty. Whether it’s connecting people with immediate resources to solve a current crisis, providing long term family mentoring or assisting through financial coaching; we are more effective and efficient at eradicating poverty when we all work together. 


We believe poverty is a solvable problem.  And when our mission is successfully executed, we will be known as the model for other communities who want to help their neighbors rise above poverty. Our successful track record for meeting our goals and moving our neighbors forward in their journey to self-sufficiency will be the beginning of the end of poverty for Northern Michigan and beyond.

We're hiring!




Title:             HELPLINK® Program Manager

Reports to:    HELPLINK® Steering Committee


HELPLINK® exists to change the future for people struggling with poverty. Each year, HELPLINK® drop in services combined with its Laundry Project assists more than 1,500 individuals struggling with issues of poverty. Rather than sending neighbors out on their own to navigate the complicated system of resources, volunteer Navigators sit down with Neighbors and together work toward a solution. The HELPLINK® Laundry Project provides free weekly laundry sessions to people with low resources. Both HELPLINK® and the Laundry Project are well established in the community and poised for significant growth.

HELPLINK® is actively seeking an enthusiastic, results driven individual to fill its Program Manager (PM) position. The PM largely determines the health and success of the organization. A wide degree of creativity and latitude is required in the design and implementation of innovative program approaches that align with the organization's mission and goals. The PM is an effective communicator who can get the most out of individuals inspiring them to do their best and who possesses a true dedication to the causes HELPLINK® strives to promote. In additions, the PM will assist in establishing fund development goals, fundraising, and grant applications or proposals.

This is a 32 hours/week, Monday – Thursday position with some flexibility. The primary responsibility is growing the organization with innovative approaches providing solid processes, training and management of a full roster of staff and volunteers to meet organizational goals. This position supervises approximately 14 volunteers and 1-2 interns with an expected doubled growth over the next 1-2 years.  In addition to strict confidentiality, it is expected that mission, core values and vision are exemplified by the individual filling this role.  


Responsibilities include:


  • Manage administration and growth of HELPLINK® program.

  • Day to day drop-in clinic management.

  • Program and process development.

  • Oversight and administration of the HELPLINK® Laundry Project.

  • Develop and oversee training and management of staff/volunteers including role definition.

  • Outreach strategies and special events that publicize the organization to the community.

  • Networking to build relationships and partners across the community.

  • Work with other members of organization in support of goals.

  • Assist in the development of workable budgets.

  • Ensure that record keeping and statistical information is maintained, updated and communicated.

  • Attend program leadership team meetings.

  • Other duties as assigned.


Experience Assets/Characteristics:

  1. Bachelor Degree and relevant experience or 5-7 years relevant experience.

  2. Demonstrated success in program development.

  3. Successful volunteer recruitment and management experience.

  4. Excellent interpersonal, written, verbal communication and effective public speaking skills.

  5. Proven ability to effectively lead, manage, and motivate.

  6. Experience interfacing with adult learners, and culturally diverse, economically challenged members of the community.

  7. Commitment to personal growth and development of volunteers.

  8. Familiarity with database management, cloud based functions, and basic social media preferred.

  9. Proficient in computer skills, particularly MS Office.

Application deadline: June 1, 2017


Please apply with full resume and cover letter telling us why you make an outstanding candidate and what it is about this opportunity that most excites you.


Please send your materials to helplinkgtinfo@gmail.com using the subject line “Helplink Program Manager Application,” or mail materials to: 1105 E. Front St., Traverse City, MI 49686 Attn: Helplink Program Manager Application. 


1105 E. Front Street Traverse City, MI 49686

Telephone: 231-946-6278   

Email: helplinkgtinfo@gmail.com